When I first joined ReadyTalk, I worked alongside lead designer Nam Nguyen to build, test, and release new features for Foxden - all with the goal of acquiring and retaining new customers.

Some of my initial contributions included:


After ~6 months with ReadyTalk, I moved into a lead design role to introduce dial-in/dial-out experiences to Foxden. The process for this feature (and any of the examples above) looked something like this:

  1. Research
  2. Ideate
  3. Prototype
  4. Test
  5. Launch - Monitor - Repeat

The rest of this story is still in-progress. In the meantime, please take a moment to review this prototype of the mobile app experience.

foxden mobile prototype


If you’d like to learn more, please contact me :smile: