ReadyTalk Customer Experience

In 2016, I worked with various cross-fuctional teams at ReadyTalk to understand, improve, and monitor each touchpoint between our brand/product and our customers. We gathered insights from customers and internal stakeholders to identify where we succeeded, where we fell short, and where we could invest to make the greatest impact to the business and our customers.

This story is in-progress and coming soon.

Below is a list of projects from the first set of CX initiatives:

Improve visceral reaction to our core product

ReadyTalk Web Conferencing (UI improvements)

Reduce operating costs and improve the user experience

Invoice & Payment Experience (Process & invoice design improvements)
Self-Service Account Management (Dashboard/Reporting UI improvements, identify inefficiencies with internal processes)

Remove friction to try and buy our products

Questions?

If you’re curious to learn more, please contact me